It takes approx. 5 – 7 days for delivery after payment confirmation.

Delivery Conditions:

• • Ground floor only (Additional charges for Level Deliveries)
  • Must have clear access
  • Must fit through doorway
  • Must not require access over a fence or balcony
  • Truck must be able to park no more than 15m away from house
    If not contactable on the day/time booked additional charges will apply for redelivery
  • Does not include Assembling, Unpacking and Rubbish Collection.

Refunds and returns

Change of mind

If you buy something from us and it doesn’t fit in your house or office, simply contact us online or via email. We offer a 14-day money-back guarantee and will respond as quickly as possible. The period of change of opinion begins when the items are received.

You can either arrange your own transportation or we can come to your location and pick them up (Melbourne only). Upon receipt of your return request, the fee of the pick-up will be provided.

We will then have our team perform checks on the product when it arrives at our premises. The item returned needs to be in “as-new” condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Items not returned as “as-new” condition may incur a handling and restocking fee up to 20% of the value of the item. Please make sure that the item is packed properly in its original packing to avoid damage in transit back to us. Once we have determined that our item is in a condition that is appropriate for return, we will refund you in full less all shipping and handling cost, if applicable.

Kindly note that you will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the actual costs of shipping the item to you in the first place and the cost of shipping back to us.

Fabhouz reserves the sole discretion to determine if our items are in a suitable condition for the return, and reserves the right to reject the request if it considers it unsuitable for the return.Clearance items (items tag with clearance) are not eligible for a change of mind return.

An order or any part thereof may only be canceled before the order has reached the dispatch processing stage. We will refund the product price and shipping in full. If you wish to cancel your order or part of it, we strive to send your order as soon as possible, so please contact us as soon as possible. “Custom” products may incur a 20% restocking fee if not canceled within 3 days of receipt of order confirmation.

Damaged or faulty items

Notify Fabhouz as soon as possible if an item is damaged or defective. Always start with a packaging inspection to elaborate on the physical damage to the packaging, make sure the package arrived in the opened state, and take a picture that clearly shows the damage. Here you generally need to include one or more close-up photos and another whole still / video for the entire package. Problems can be resolved more quickly through photo and video recordings that can clearly show the damage. Also, if the product is damaged or defective, please refrain from using, assembling or installing it.

Within 14 days of delivery, replacement parts are available for items that were damaged or malfunctioning. If an exchange cannot be completed due to stock unavailability, delivery issues, or any other issues that cause us to be unable to fulfil the original order, we have the right to refund you in full. Please keep in mind that we do require things to be returned for us to process the remedies, so please keep the original packaging in its original condition, including accessories and installation instructions, to allow repair, exchange, or refund. Any goods returned to us must be transported in appropriate protective outer packaging and in a way that can resist the normal dangers of transportation.

The courier will reject any loose products, and damages caused by poor packaging will result in additional expenses.

Notification must be given in a fair amount of time.

These remedies will not be provided if the product has become damaged or faulty as a result of misuse, failure to exercise reasonable care, failure to follow manufacturer’s instructions, or failing to tell us within a reasonable time after receiving it, in our reasonable judgement.

In rare cases, we may need to cancel an order due to unforeseen circumstances (last remaining stock destroyed), in which case there will be no substitute stock available as the manufacturer cannot or no longer produces the same stock.

Trade Customers

Change of mind return does not apply to trade customers.